Case studies

0115 min read

Income Tax

Making a high-stakes filing journey explain itself

A confidence-first ITR experience that makes a high-stakes filing journey more understandable and less intimidating.

  • GovTech
  • UX Research
  • Accessibility
  • Workflow Design
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0217 min read

ITBA

Making case-disposal work legible for tax officers

Reorganising assessment case disposal so an officer can see status, risk, and the next required action at a glance.

  • GovTech
  • UX Design
  • IA
  • Workflow Design
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034 min read

UnitX

Making everyday conversion feel immediate

A utility app that starts with intent, then offers manual controls, voice, camera input, history, favourites, and Apple Watch shortcuts when they help.

  • iOS
  • Product Design
  • SwiftUI
  • Utilities
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0410 min read

CGDA

Finding where a defence bill actually stalls

A research study of a five-role bill-clearance workflow: process mapping, a workaround audit, and thematic analysis, ending in a recommendation set submitted to the department.

  • GovTech
  • UX Research
  • Thematic Analysis
  • Process Mapping
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0521 min read

Trade Cloud Apps

What 7,439 reviews say about trade software

A four-product review-mining study across BuildX, TradeBill, JobBook and RateBook: coding what tradespeople actually rage about, and tracing each product decision back to the finding that caused it.

  • UX Research
  • Thematic Analysis
  • Product Suite
  • iOS
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